Utility bills are mailed out by the 15th of every month and due by the 10th of the following month. Failure to pay on or before the 10th of the month will result in a 10% late fee, disconnection of services, as well as a $25 disconnect and $25 reconnect fee. Late fees and disconnections are done the 11th of every month unless the 11th falls on a holiday or weekend, therefore it will be done the following business day.
Service will not be reconnected until the delinquent bill, the disconnect fee, and the reconnect fees are paid in full.
No disconnects or reconnects will be done after normal business hours.
For your convenience, The City of Hampton has a drop box located at the drive through window to place your utility payments. Payments made this way should be placed in an envelope with account number and/or name of the person on the account. Do not place cash in the drop box.
Forms of Payment
The City accepts all major credit/debit cards, cash, personal checks and money orders. When paying by credit/debit card the card holder must show a valid ID, unless the name on the card is the same as on the utility account.
The City also has online payments, as well as over the phone payments at 1-877-333-0881.
Contact The City of Hampton Utilities Billing Department during normal working hours concerning disputed bills or charges as well as any outages.
There is a $10 upfront charge to re-read your electric and water meter. If the reading is incorrect due to city error, the charge will be refunded within 30 days.